Privacy

Bold Core LLC, doing business as Housiro

Housiro is the name Bold Core LLC trades under. Bold Core LLC is the company holding your details and the company you are dealing with.

We collect what you give us: email, zip, address, and payment through Stripe. Card numbers never touch our servers.

We use it to run your membership, schedule visits, deliver your Home Record, and send the emails you asked for.

We do not sell your data. Ask us to delete it and we will, except what the law makes us keep.

The Housiro app collects what the membership needs and nothing else: the email address you sign in with, your name, your mobile number, and the address of the home we visit. It uses them to run your membership, schedule visits and show you your Home Record.

Photographs in the app are the ones your specialist took during a visit to your home. They are held in private storage, shown to you through a link that stops working after a few minutes, and never made public. Ask us to take any of them off your record and we will.

The app keeps a sign-in token on your device so you are not asked to sign in every time you open it. That token identifies the session and nothing else: it is not a device identifier, we do not read your device's advertising id, and signing out removes it.

The app itself carries no advertising code: no ad network SDK, no third-party analytics, and it asks for no advertising identifier. The website is separate and does use analytics and advertising tags when they are switched on, and when somebody buys a membership we may report that purchase to an advertising platform as a one-way scrambled form of the email address, never the address itself. We do not sell your data to anybody.

You can delete your account from inside the app. Deleting it removes your sign-in, and any household access you hold or have given to somebody else. It does not delete the record of visits already made at the property: that is the history of work done on the house, and some of it we are required to keep. An account cannot be deleted while a membership is still live, or while a refund is still open; the app says which it is, and cancelling comes first.

We ask for a mobile number so a person can reach you about a visit. If you tick the box asking us to, we also text you: the two-hour window the night before, a message when we are on the way, and one message after a visit asking how it went. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help.

We never sell your mobile number, and we never hand it or your agreement to be texted to anybody else for their own marketing. Ticking the box is optional and nothing about your membership depends on it.