Ten questions, answered straight.
Text or call. A person answers, usually within the hour, no bots and no ticket numbers.
- Plans and pricing01–03
- Visits and scheduling04–06
- Gifts and surprises07–08
- Time and boundaries09–10
Prefer the whole list?
Everything that's included and everything it costs sits on one page.
See pricingPlans and pricing
What's included, and what gets quoted?
The Basic 14, the tighten and adjust pass, the seasonal lists and any fix that takes under fifteen minutes are all included, no asking and no charge. Anything bigger gets a published price from the fixed-price menu, or an hourly rate, quoted before we start.
How do parts and receipts work?
You pay store price and the receipt is attached to your visit report. No markup, no handling fee. If you'd rather buy the part yourself, hand it to us and we'll fit it.
Can I cancel? What's the First Visit Promise?
Cancel any time before your first visit and you're done. If the first visit doesn't feel worth it, tell us within 7 days of it and we refund the whole year, not a credit and not a partial refund. There's nothing to send back and nobody will try to talk you out of it.
Visits and scheduling
How does scheduling and rescheduling work?
You pick the date at signup, as soon as 48 hours out. Move it any time from your account, no fee.
Do I need to be home?
No. Plenty of members leave a lockbox code or a key with us and read the report afterwards. If you'd rather be there, pick a window that suits you, and you still don't have to follow us around.
Where do you work?
Chicagoland and the suburbs. The areas page has the map and a zip checker: put yours in and it will tell you yes or no on the spot. Just over the line? Call anyway, we'll usually say yes.
Gifts and surprises
Can I give a plan as a gift?
Not as a gift purchase yet, and it is coming. What works today is to buy it yourself and put their address on it: you pay, they get the visits, and we deal with them directly from then on. Text us once you have joined and we will introduce ourselves to them before the first visit.
What if you find something big?
We photograph it, tell you what it is in plain words, and give you a price if it's ours to do. If it isn't, a failing roof or a panel that needs replacing, we say so and give you a name we'd use ourselves. We don't take a cut of that referral.
Time and boundaries
How does repair time work?
Care includes two hours on every visit, Max includes three. It's already paid for, so point at whatever you like. If a job needs longer, we tell you the price before carrying on. Unused time doesn't roll over, so use it.
What don't you do?
House cleaning, lawn and landscaping, snow removal, pest control and appliance repair. Ask anyway: we'll tell you who to call, a name and a number of someone we'd use at our own houses, with nothing in it for us.